Frequently Asked Questions
Everything you need to know about your DOXA timepiece.
Where are DOXA watches manufactured?
All DOXA watches are Swiss Made, adhering to the highest standards of Swiss horology and craftsmanship in our production facilities in Switzerland.
What is the standard shipping time for international orders?
We offer worldwide shipping via premium couriers. Orders typically arrive within 3-7 business days, depending on your location and customs processing.
How long is the warranty period on a new watch?
Every DOXA watch comes with a 2-year international warranty from the date of purchase, covering manufacturing defects and ensuring your peace of mind.
What is your return policy?
We offer a 14-day return policy for unworn timepieces in their original packaging with all security tags intact. Please contact our support team to initiate a return.
Are DOXA watches water-resistant?
Yes, DOXA is world-renowned for its diving heritage. Water resistance varies by model, ranging from 200 meters to 1500 meters for our professional-grade equipment.
Do you offer official servicing and repairs?
Yes, we recommend servicing your mechanical watch every 3-5 years. You can send your timepiece to our authorized service centers for professional maintenance and genuine parts.