Returns & Exchanges
At DOXA Watches, we stand behind the precision and quality of our Swiss-made timepieces. If you are not completely satisfied with your purchase, you may return your unworn watch in its original packaging within 14 days of delivery.
Initiate Your Request
Contact our dedicated customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Timepiece
Carefully pack the watch in its original presentation box, ensuring all protective films, tags, manuals, and warranty cards are included and intact.
Secure Shipping
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, ensuring the tracking number is recorded for your records.
Inspection and Refund
Once our technicians verify the watch is in original, unworn condition, we will process your full refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing